Crisis management

Crisis management - Wikipedia

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Emergency management Reputation management Crisis communication Business continuity planning Crisis prevention

What happens when a trend goes wrong? How do you lead during a crisis? How do businesses protect their reputation? How do companies handle product recalls? When a supplier fails overnight the crisis team re-plans production instead of apologizing Who has the authority to shut the plant before the CEO answers the phone? Board members find out about the outage from a customer's tweet The first hour of a social media crisis decides the story: what the escalation checklist should say A crisis plan written by a committee is unusable at 3 a.m. on a Saturday The incident command structure fails when two executives both claim the lead Holding statements drafted before the facts are known save the first day Who tells the affected team before the press release goes out? Speaker cancellations two days before the keynote How company founders handle a public scandal How long should the war room stay open after the immediate danger passes?

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