Nobody on my team will tell me bad news anymore and I only hear it from other departments.

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Two people on my team refuse to work together and neither will blink first. How do I tell a solid performer that their attitude is costing the team? My one-on-ones turned into status updates — how do I get them back to coaching? An employee's divorce is wrecking their focus — where is the line between support and intrusion? Managing someone twenty years older who quietly ignores my direction. One report keeps escalating over my head instead of talking to me first. I got promoted over my closest work friend and now every conversation feels guarded. What do you actually say in the first conversation with an underperformer? Coaching in the moment sounds great until the moment is a client meeting. How do I give feedback that lands without the person shutting down for a week?