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What actually happens to the deposit you pay on a bottle? What makes a bad restaurant review different from a bad software review? Who owns the data a delivery van generates on its route? Remanufactured parts versus new ones: where the warranty really differs Why can you not store a haircut or send back a bad one? Do repair cafes extend product life or just make people feel better? Should manipulation of choice architecture be regulated as a consumer harm? Why luxury brands sell more when they raise the price How a generous returns policy changes who bothers to buy at all Default options: why do they decide most retirement plan enrollment? Recall notices: why they reach only a fraction of the owners of a defective product Which dark patterns in a checkout flow are actually illegal How a default option decides what most people end up with Where is the line between consumer protection and paternalism? Why a cooling-off period exists for door-to-door sales but not for online checkout

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